Returns & Refunds Policy
At NC Equine, we want you to be completely satisfied with your purchase. If you’re not happy with your item, we offer returns and refunds under the following conditions:
✅ Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Items must be unused, in their original condition, and with original packaging.
- Custom-made items (e.g. personalized gear) are not eligible for return unless faulty.
🚚 Return Shipping
- Return shipping is the customer’s responsibility, unless the item is faulty or incorrect.
💳 Refunds
- Refunds are processed within 5 business days of receiving the returned item.
- Refunds will be issued to your original payment method.
- You’ll receive a confirmation email once your refund has been processed.
📬 How to Request a Return
To request a return, please email us at ncequineonline@gmail.com with your order number and reason for return.